Refund Policy
Last updated: 06-05-2025
At Geek Pro LLC, we are dedicated to providing high-quality products and services. This Refund Policy outlines the terms and conditions under which refunds are issued in line with industry standards and user protection policies.
1. Refund Eligibility
Digital Products & Services
Due to the nature of digital product distribution (e.g., activation/license codes), Geek Pro LLC is unable to provide refunds or exchanges once the product has been delivered and the activation/license key has been accessed.
Refunds are only applicable if:
The activation/license key has not yet been accessed.
The key is unused, and a refund request is made before activation.
We strongly recommend verifying system compatibility before retrieving or activating a digital product.
Support Services
Refunds may be eligible if the following criteria are met:
Service was not completed as promised.
Service was delayed without reasonable notice.
The customer remains dissatisfied after troubleshooting efforts and attempts to resolve the issue.
2. Refund Processing
How Refunds Are Issued
Refunds will be processed back to the original payment method used at the time of purchase.
Processing time is typically 3–5 business days, although delays may occur depending on:
The payment method used.
The returned item’s condition or any discrepancies.
For any issues or refund discrepancies, please contact us at:
📧 support@geekpro.help
3. Requesting a Refund
To request a refund, submit your request to support@geekpro.help and include:
Your order/transaction number.
The reason for the refund request.
Any supporting evidence or relevant documentation.
Refund requests must be submitted within 60 days of service/product delivery for consideration. Requests received outside this window will not be eligible.
4. Support Services & Liability
Pre-Service Data Backup
Customers are responsible for ensuring that all important data is backed up before service commencement. Geek Pro LLC is not liable for data loss that may occur during the repair, upgrade, or service process.
Service Limits
Services are provided to the best of Geek Pro LLC’s ability. However, specific outcomes are not guaranteed due to unforeseen issues or limitations.
Customers must authorize the installation of necessary software during repairs. All software will be removed post-service unless otherwise agreed.
5. Payment Terms
Payment Upon Completion
Full payment is required upon service completion or product delivery.
Hardware, custom computer parts, or software that is specifically ordered must be paid in full before procurement.
Payment Methods Accepted
Geek Pro LLC accepts:
All major credit cards
Checks
If a service results in customer dissatisfaction, customers can request a full refund up to 60 days after service completion.
6. Compliance & Transparency
This refund policy follows fair and transparent refund practices to ensure trust and fairness in all transactions. Refunds are processed promptly and in accordance with all applicable consumer protection laws.
If you experience discrepancies related to ads, payments, or services, contact support@geekpro.help, and we will address your concerns promptly.
7. Contact Information
For inquiries regarding refunds, services, or payment processing, contact our support team:
📍 Geek Pro LLC
13926 Hull Street Rd #1011, Midlothian, VA, 23112, USA
📞 Phone: 1-888-338-3123
📧 Email: support@geekpro.help
8. Non-Refundable Situations
Refunds will not be issued under the following conditions:
Products, services, or digital codes have already been accessed or activated.
Services have been partially completed unless otherwise mutually agreed.
Hardware/software ordered specifically for repairs or services is non-returnable or non-refundable unless defective upon arrival.
9. Support Guarantee
Service Satisfaction
All services are guaranteed for 60 days from the service completion date.
If it is determined that a service was incomplete, Geek Pro LLC will provide additional repairs at no extra labor cost or issue a refund, depending on mutual agreement.
Free Support
Free support is available for any unresolved issues directly related to the original service order.
Final Note
At Geek Pro LLC, customer satisfaction is our #1 priority. We adhere to fair and transparent refund practices to ensure your confidence in every transaction.
If you have any further questions, contact our support team directly via the information listed above.
Effective Date: 06-05-2025
Last updated: 06-05-2025